I’ve started working in a fairly well-to-do area of Sydney and have noticed a few idiosyncrasies which, well to be true to my self expression, are irksome.
The buzz word around the traps these days is ” entitled “. Much of the media says it’s the millenials fault. I spose in some ways you could argue its true, but not for the way that you might think.
Entitled people beget entitled people. It seems to me there is a touch of the good for the goose is good for the gander. It is amazing how concentrated pockets of entitled individuals can pop up and cling together like blue green algae in a stagnant pond.
Possibly one of the most irksome things about working in retail is how controlled your response to entitled individuals is by the powers that be above you in the chain of command.
For example: Today, three people in a row have approached an employee to purchase, while refusing to get off their phone.
You might think to yourself well, just don’t serve them until theystop being so rude, right? In your everyday life if someone was trying to speak with you and were on their phone to someone else at the same time, you’d be pretty pissed off.
What happens in retail is we ‘enable’.
Entitled people will test the water with both feet on how far they can push it. Often they know that as an employee you’re unable to comment, and unable to refuse service and simultaneously have to put up with their fucking bullshit.
What happens when they complain to the powers that be? The powers that be reward them for it.
And so the shit spin cycle goes on forever until, who knows, maybe a customer punches an employee in the face and gets given a $100 gift voucher for being inconvenienced.