Christmas in Retail

The first rule of retail, is you do not talk about retail, especially online.

Everyone who works in retail usually speaks of nothing else at this time of year.

Merry Christmas!

It isn’t your usual customers that cause Xmas time grief, some of whom predictably piss you off on a weekly or monthly basis, it’s your “blow ins” that often leave a residual bitter taste on the palate.

Expecting more than you can provide, or often simply the extra presence of blow ins can cause all kinds of calamity such as: Creating a bottleneck at the registers, which in turn creates excess Tsk! or the very fact that you are under pressure to perform more quickly for more people, causes your regular customers to get the shits.  It’s a vicious cycle, and those who act surprised have short memories.  I am speaking from 20 or more years experience in the game, and while this may resemble a whinge, I pride myself on my customer service and that of my team.  I believe you “create your own customer” and good service isn’t really that hard if you have the training and skills.  But I also believe in working smarter, not harder, so when I have to work harder I’m not a happy Cowgirl.

So what’s this got to do with you?  Simple. Don’t be an arsehole whilst you are Christmas shopping. Do not assume people “get paid” to fix up your shit. Fucking with the merchandise and leaving it strewn from ear to toe across a shop just makes it difficult for everyone.   Leaving your food rubbish around the shop or in the carpark instead of in the giant, very obvious bin.. you’re just a lazy prick and it just makes you look like you have mucho disrespecto for the people who work there.  That’s how you get spit in your burger.  I don’t presume anyone I know personally would be child like enough to behave like this, but it helps to spread the word.

It’s Faux Pas for me to discuss this, and is generally frowned upon, but I’ll let you in on a little secret….

If you want good service, be a good customer.  Simples!

On the plus side.. and Yes, people can be offended by whatever they damn well like, and people can chose to be not offended by anything  so let’s quit the “what not to say to……” bullshit articles. ..  it makes for some damn funny stories at Christmas parties. You could be one of my hilarious joke stories. At least 500 people will make you famous.

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